Careers

• Maintain, repair, and troubleshoot manufacturing equipment
• Perform day to day preventative maintenance, machine diagnostics and general equipment and building repair
• Pneumatic and Hydraulics troubleshooting and repair
• Develop and facilitate maintenance best practices and equipment improvement efforts
• Provide on-call assistance as necessary
• PLC Troubleshooting an asset
• Ability to weld and fabricate with stainless steel as required
• Other tasks assigned by the Maintenance Supervisor as required

• Maintain, troubleshoot, and repair a variety of meat processing and packaging equipment including stuffers, smokehouses, grinders, chopper machines and high-speed packaging equipment.
• Perform preventive and corrective maintenance of all electrical equipment, electric motors, and power panels
• Perform cost-cutting modifications that improve safety and boost machine productivity
• Perform routine day to day monitoring for the plant (lighting fixtures, air-conditioning etc.)
• Perform general plant maintenance as needed

• Responsible for the safe operations of the refrigeration plant
• Maintain and operate ammonia and Freon refrigeration systems, HVAC, and compressed air systems
• Perform repairs and general maintenance duties associated with the refrigeration and boiler systems
• Troubleshoot mechanical breakdown relating to the utilities to ensure minimal impact to production
• Complete routine inspection and testing of equipment and infrastructure to ensure proper operations
• Document readings on plant equipment including boilers, water, and gas consumption
• Maintain a safe and clean work environment by ensuring the facility is operating in accordance with the Technical Standards and Safety Authority (TSSA)
• Complete work orders and apply corrective measures in a timely manner
• Assist maintenance team with repairs and preventative maintenance tasks
• Reporting to Chief Refrigeration Operator/Maintenance Coordinator
• Ability to work in noisy conditions, in a cold environment and occasionally from heights

The Customer Service Representative will report to the Sr. Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints. This role will also assist with sales, order status, account questions and billing as required.

Duties and Responsibilities include but are not limited to:

• Assist with consumer inquiries and complaints received via website and phone Assist in responding to consumer complaints received via phone or email
• Process and log Over, Shorts & Damages (OS&D)
• Follow up with backorders, late shipments and order tracing
• Assist with packing sample products for US exports whenever possible
• Handle inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  Liaison with sales representatives as required for all order processing
• Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.

The Inside Sales Representative is responsible for performing tasks that involve coordination with customers, sales, logistics, and distribution to support sales and customer service for select National accounts and local independent customers.

Duties and Responsibilities include but are not limited to:

• Collection and analysis of sales, inventory, and production data to inform the Vendor Managed Inventory process for select National Accounts
• Generate sales opportunities
• Receive, input, process, and invoice independent customer orders from all manners of order receipt (phone, email, or CSR OSticket email system)
• Identify and address customers’ needs to achieve satisfaction and sales targets
• Liaison with BDM’s, internal and external contacts as required
• Effectively manage large amounts of outgoing calls
• OS&D disposition & log entry
• Handle inquiries and complaints, provide appropriate solutions and alternatives within appropriate time limits and follow-up to ensure resolution
• Perform other CSR functions as required, including (but not limited to)
  • Vacation coverage
  • Manage incoming calls received in CSR & reception queues
  • Retrieve consumer inquiries and complaints via website, phone and support complaints database
  • Release, edit correct and update E.D.I. orders
  • Check for invalid dates, routes, items & customer #’s
  • Tracking orders
  • Investigating orders on hold

We are currently seeking a ServiceDesk Analyst to join our IT department base out of our Waterloo facility. The Service Desk Analyst is responsible for the resolution of common issues encountered by users over the course of their normal day, along with coordinating resources in the case where they are unable to resolve the issue. This involves user account maintenance, vendor management skills, and the ability to follow up with internal and client resources in order to drive successful closure of issues.

Duties and Responsibilities include but are not limited to:

• Manage incoming support issues by providing a resolution or triaging to the next level of support.
• Provide prompt and courteous information to internal clients.
• Responsible for managing and closing support issues in line with the company’s Service Level Agreements. This may include following up with other internal agents for timely responses.
• Creates, manages and removes user access to various company systems as required.
• Configures and deploys new computing resources such as desktops, laptops, tablets, etc.
• Confirms that end configuration meets company guidelines involving application and system security.

• Set-up equipment by assembling the machine parts, conducting safety pre-inspections, calibrating equipment, selecting machine programs, and making setting adjustments.
• Retrieve production materials and load into the machine.
• Monitor machine performance and ensure a steady flow of product to production standards.
• Troubleshoot equipment issues, clear jams, and make adjustments as required.
• Ensure proper documentation of all production materials used.
• Run out product from machine, store packaging materials, and sanitize machine at break periods and end of shift.
• Perform other job-related duties as assigned.

The Payroll and Benefit Specialist is a full-time permanent role reporting to the HR Manager and responsible for all payroll and benefit activities.

Duties and Responsibilities include but are not limited to:

• Timely and accurate bi-weekly processing of payrolls for Canadian hourly and salaried employees
• Review payroll documents for accuracy and completeness
• Ensure payroll changes are made accurately and efficiently for the affected pay periods.
• Investigate payroll discrepancies from the time and attendance system.
• Process all ROE’s as required.
• Reconciling and remitting amounts for garnishments, pension and WSIB payments.
• Administration of the Employee Stock Option Purchase program.
• Enrolling and terminating employees on the various benefit plans.
• Processing and reconciling all benefit premium billing statements.
• Participate in the benefit renewal process and make recommendations on benefit plan design.
• Creating and distributing relevant weekly, monthly and quarterly payroll reports.
• Completing all year-end reporting activities including performing annual payroll balance at year-end for T4 preparation and T2200
• Staying current on payroll updates, including legislation, rules and regulations from CRA
• Assist with event planning and employee engagement activities

Dream job not listed? Send us your resume to be considered for current and future positions.

Dream job not listed? Send us your resume to be considered for current and future positions.